Businesses are only as good as their people, their processes and their systems. Having the right plans to ensure these components are established and working properly will be a huge advantage in the successful operation of an organisation.

 

Course Series: 2 of 4

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Intermediate*

 

In this micro-credential, we discuss the need for ongoing monitoring of Operational Plans and the performance of the staff that are executing it. There are a variety of areas that could experience issues, and we need to plan effectively to notice these issues as they arise and rectify them.

This micro-credential follows on from and leads on to other short courses within the subject area of Operational Plans.

 

*Foundation – Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.


This micro-credential is endorsed by the Australian Federations of Travel Agents (AFTA)


Course curriculum

  • 1

    Introduction

    • Workplace processes
  • 2

    Lesson 1

    • Organisational policies and procedures
  • 3

    Lesson 2

    • Types of physical resources
  • 4

    Lesson 3

    • Organisational policies and procedures relating to physical resources
  • 5

    Lesson 4

    • Intellectual property rights and responsibilities
  • 6

    The boring stuff

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