The Working effectively with others credential covers the skills and knowledge that assist you in achieving positive outcomes by developing strong working relationships, that promote a sense of belonging and commitment in achieving organisational goals.


The Working effectively with others comprises of 1 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.


Course Award: Micro-Credential
Course Duration:6 Hours
Course Complexity: Foundation 

It comprises 11 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

 Your role and responsibilities in work effectively with others

  • How to effectively manage your time and resource constraints 
  • Importance of acting on constructive feedback
  • Strategies that promote supporting team members
  • Developing and implementing workgroup goals and tasks 
  • Importance of sharing information and knowledge in achieving work goals 
  • Implementing practice that demonstrate your understanding and respect for diversity
  • Implementing practices to deal with communication issues raised
  • Collaborating with stakeholders to address conflict and issues.

Course curriculum

  • 1

    Introduction

    • Working effectively with others
  • 2

    Lesson 1

    • Personal responsibilities and duties
  • 3

    Lesson 2

    • Time and resource constraints
  • 4

    Lesson 3

    • Act on constructive feedback
  • 5

    Lesson 4

    • Provide support to team members
  • 6

    Lesson 5

    • Workgroup goals and tasks
  • 7

    Lesson 6

    • Share information to meet work goals
  • 8

    Lesson 7

    • Opportunities for improvement
  • 9

    Lesson 8

    • Respect diversity
  • 10

    Lesson 9

    • Deal with communication issues
  • 11

    Lesson 10

    • Identify and deal with issues and conflict
  • 12

    Lesson 11

    • Collaboration to solve conflict
  • 13

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 14

    The boring stuff

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