Once Operational Plans are implemented in a business, they cannot be left alone. Most of the ideas put forward for the plan have been based on educated guesses, trend research and business forecasting, so we cannot expect that everything will work perfectly the first time around.


Course Series: 3 of 4

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Intermediate*


In this micro-credential, we discuss the need for ongoing monitoring of Operational Plans and the performance of the staff that are executing it. There are a variety of areas that could experience issues, and we need to plan effectively to notice these issues as they arise and rectify them.

This micro-credential follows on from and leads on to other short courses within the subject area of Operational Plans.


*Foundation – Introduces a concept and explores the concept and how it is applied

Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.

This micro-credential is endorsed by the Australian Federations of Travel Agents (AFTA)

Course curriculum

  • 1


    • Tracking business performance

  • 2

    Lesson 1

    • Monitoring and review systems

  • 3

    Lesson 2

    • Addressing underperformance in operational plans

  • 4

    Lesson 3

    • Why coaching and mentoring?

  • 5

    Lesson 4

    • Coaching and mentoring terminology

  • 6

    The boring stuff

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