The Staff performance and feedback credential cover the skills and knowledge required in managing and providing staff feedback on their performance and nurturing this to enhance outcomes.

The Staff performance and feedback comprise of 3 micro-credential stacked courses of learning, followed by completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 3

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Foundation*

In Staff performance and feedback, the learner has demonstrated understanding in:

  • Importance of setting standards of performance
  • How to monitor ongoing performance in the workplace
  • Implementing additional coaching and training when identified
  • How to recognise and reward staff on their performance 


Course curriculum

  • 1

    Introduction

    • Staff performance and feedback
  • 2

    Lesson 1

    • Expected standards of performance
  • 3

    Lesson 2

    • Monitor ongoing performance
  • 4

    Lesson 3

    • Guidance and support
  • 5

    Lesson 4

    • Recognition and rewards
  • 6

    Lesson 5

    • Coaching and training
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

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  • 8

    The boring stuff

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