The Sales 101 credential covers the skills and knowledge that assist you in understanding and implementing the skills and strategies to be successful in a sales-oriented role.

The Sales 101 comprises of 1 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 5 Hours Course 

Complexity: Foundation

It comprises 9 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to prepare for a sale 
  • Strategies in approaching customers
  • How to assess and understand a customer’s needs
  • Strategies to apply when making a sales presentation
  • Importance of acknowledging, respecting, and understanding cultural diversity
  • Skills required to meet the needs of special need customers
  • The role and importance of Australian Consumer Law (ACL)




Course curriculum

  • 1

    Introduction

    • Sales 101

  • 2

    Lesson 1

    • Stage 1 - Prepare for the sale

  • 3

    Lesson 2

    • Stage 2 - Approach the customer