Course curriculum

  • 1

    Introduction

    • Refusal of service for intoxicated customers
  • 2

    Lesson 1

    • Professional Refusal and Assistance
  • 3

    Lesson 2

    • House Policies, Liquor Accords and Industry Codes

  • 4

    Lesson 3

    • Conflict Resolution
  • 5

    Lesson 4

    • Management, Safety and Security
  • 6

    Test your Knowledge

    • Instructions before taking the test

    • Test your Knowledge

    • Next steps
  • 7

    The boring stuff

    • Learning Vault Copyright Notice

Refusal of service for intoxicated customers Credential covers the skills and knowledge required to identify and implement practices for dealing with intoxication incidents. 

Refusal of service for intoxicated customers comprises of 4 micro-credentials stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding. 

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Intermediate

In the Refusal of service for intoxicated customers, the learner has demonstrated understanding in:

  • Identifying and implementing practices for dealing with intoxication incidents
  • Implementing and ensuring the prevention of underage drinking, and disability discrimination and 
  • Understanding and implementing practices that align with the disability discrimination Act.