The Managing performance problems credential covers the skills and knowledge required in identifying and addressing performance problems effectively in the workplace.

The Managing performance problems comprise of 3 micro-credential stacked courses of learning, followed by completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 3

Course Award: Micro-Credential
Course Duration: 2 Hours
Course Complexity: Intermediate*

In Managing performance problems, the learner has demonstrated understanding in:

  • Identifying and further investigating issues with affect workplace performance.
  • How to effectively provide feedback and coaching 
  • How to negotiate and agree on solutions

Course curriculum

  • 1


    • Managing performance problems

  • 2

    Lesson 1

    • Identify and investigate issues

  • 3

    Lesson 2

    • Feedback and coaching

  • 4

    Lesson 3

    • Discuss and agree on solutions

  • 5

    Lesson 4

    • Counselling and work reviews

  • 6

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps

  • 7

    The boring stuff

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