The Managing Conflict credential covers the skills and knowledge required in understanding how to handle conflict situations with the use of effective communication skills.

The Managing Conflict comprises of 1 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Award: Micro-Credential
Course Duration: 1 Hour
Course Complexity: Foundation

 

It comprises 2 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The reasons that conflict situations can arise.
  • Understanding the core of the situation to address it effectively.
  • Strategies to manage conflict situations.
  • Effective communication tools can be implemented in conflict resolution.

 


 

Course curriculum

  • 1

    Introduction

    • Managing conflict
  • 2

    Lesson 1

    • Handling Conflict Situations
  • 3

    Lesson 2

    • What’s Good Communication That Works?

  • 4

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 5

    The boring stuff

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