A high performing Business requires all of its departments to operate smoothly and efficiently. The key to unlocking performance within a business is understanding the importance of staff, and within this, the Emotional Intelligence within teams. According to Daniel Goleman, an American psychologist who helped to popularize Emotional Intelligence, the more that you, as a business, master this, the higher-performing your organisation can be.


Course Award: Micro-Credential
Course Duration: 1 Hour
Course Complexity: Advanced


This micro-credential is an Advanced course on Emotional Intelligence. It builds on pre-existing knowledge of Emotional Intelligence for both self and others to allow you to understand psychologically how an organisations output can be maximised, as well as practical takeaways to engage the teams within a business.

This micro-credential is endorsed by the Australian Federations of Travel Agents (AFTA)


Course curriculum

  • 1


    • Emotional Intelligence Business

  • 2

    Lesson 1

    • Emotional Intelligence – For Business

  • 3

    The boring stuff

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