Developing customer relationships
Course Series: 2 of 4 Course Award: Micro-Credential Course Duration: 2 Hours Course Complexity: Intermediate*
Focus on developing your customer relationships in your business!
Course Series: 2 of 4
Course Award: Micro-Credential
Course Duration: 2Hours
Course Complexity: Intermediate*
This course takes you through personalised service offerings, fostering repeat business and getting to know the characteristics of your customers, allowing you to explore the different dimensions of your target customers. This course follows on from the course: Customer service expectations
Beginner – Introduces a concept and explores the concept and how it is applied
*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.
Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.
Developing customer relationships
Repeat business
Customer characteristics
Personal customised products and service
Instructions before taking the test
Test your knowledge
Next steps
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