The Communicating with customers credential covers the skills and knowledge required in communication strategies when dealing with customers

 

Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Foundation

 

Communicating with customers comprises of 2 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding. 

In Communicating with customers, the learner has demonstrated understanding in:

  • The fundamentals of communication including effective communication methods.
  • Challenges that may arise in communication and how to address these.
  • The importance of personal appearance


Course curriculum

  • 1

    Introduction

    • Communicating with customers
  • 2

    Lesson 1

    • What Is Communication?
  • 3

    Lesson 2

    • Methods of Communication
  • 4

    Lesson 3

    • The Communication Challenges of Customer Service
  • 5

    Lesson 4

    • Essential Concepts to Ensure Successful Customer Service
  • 6

    Lesson 5

    • What Do You Do When You Are In The Wrong?
  • 7

    Lesson 6

    • The Importance of Personal Appearance
  • 8

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 9

    The boring stuff

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