The Best practice in assisting customers credentials covers the skills and knowledge that assist you in developing practices as a foundation to assist you in delivering great customer service in each and every interaction.

Best practice in assisting customers comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 3

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • What nonverbal communication is and how this can be used effectively 
  • The importance of communication, listening and questioning
  • Strategies to implement to prevent diversity and cultural misunderstandings
  • Practices when dealing with e enquiries, complaints, assistance and feedback from customers




Course curriculum

  • 1

    Introduction

    • Best practice in assisting customers
  • 2

    Lesson 1

    • Nonverbal communication