The Best practice in assisting customers credentials covers the skills and knowledge that assist you in developing practices as a foundation to assist you in delivering great customer service in each and every interaction.
Best practice in assisting customers comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.
Course Series: 2 of 3
Course Award: Micro-Credential
Course Duration: 2 Hours Course
It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding. By the end of this course, you will demonstrate understanding in:
- What nonverbal communication is and how this can be used effectively
- The importance of communication, listening and questioning
- Strategies to implement to prevent diversity and cultural misunderstandings
- Practices when dealing with e enquiries, complaints, assistance and feedback from customers
Best practice in assisting customers