The sales process credential covers the skills and knowledge that assist you in understanding and implementing the skills and strategies to be successful in a sales-oriented role.

The sales process credential consists of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 2

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to prepare for a sale 
  • Strategies in approaching customers
  • How to assess and understand a customer’s needs
  • Strategies to apply when making a sales presentation




Course curriculum

  • 1

    Introduction

    • The sales process

  • 2

    Lesson 1

    • Stage 1 - Prepare for the sale
  • 3

    Lesson 2

    • Stage 2 - Approach the customer
  • 4

    Lesson 3

    • Stage 3 - Assess needs
  • 5

    Lesson 4

    • Stage 4 - Make the sales presentation
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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