The Succeeding in the hospitality industry credential covers the skills and knowledge required in what it takes to be successful in the hospitality industry. With a strong focus on the keys skills and the integration of these into the different aspects of hospitality.

Succeeding in the hospitality industry comprises of 1 micro-credential stacked course of learning, followed by completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 3 Hours Course 

Complexity: Foundation

It comprises 8 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to provide effective and quality hospitality service 
  • Effective ways to promote your business. 
  • Practices to promote and implement to ensure food safety and quality.
  • Use of computerised systems to efficiently manage hospitality tasks.




Course curriculum

  • 1

    Introduction

    • Succeeding in the hospitality industry
  • 2

    Lesson 1

    • Providing Effective Hospitality Service

  • 3

    Lesson 2

    • What Is Quality Service?
  • 4

    Lesson 3

    • Promote Your Business
  • 5

    Lesson 4

    • Sequence of Service
  • 6

    Lesson 5

    • Imprest Stock Balance
  • 7

    Lesson 6

    • Food Safety and Quality
  • 8

    Lesson 7

    • Computerized Systems
  • 9

    Lesson 8

    • Workforce Management
  • 10

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 11

    The boring stuff

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