In this micro-credential, you will learn the importance of advising customers about minimal impact responsibilities and acceptable behaviour practices, prior to entering the area. In addition, you will effectively serve as a role model for customers and colleagues, addressing unacceptable customer behaviour.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Intermediate

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.



Course curriculum

  • 1

    Introduction

    • Serve as a role model for customers and colleagues
  • 2

    Lesson 1

    • Your role as a tour operator
  • 3

    Lesson 2

    • Environment Protection and Biodiversity Conservation Act

  • 4

    Lesson 3

    • Sustainability
  • 5

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 6

    The boring stuff

    • Learning Vault Copyright Notice