The Monitor and improve business service standards credential covers the skills and knowledge required in understanding how to improve, tailor and deliver services according to business service standards.

The Monitor and improve business service standards comprise of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 2

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Intermediate

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in: 

  • How to effectively monitor service standards 
  • Implementing strategies that promote feedback for improvement.
  • Accessing quality service resources 
  • Undertaking analysis of records to ensure they meet quality standards.




Course curriculum

  • 1

    Introduction

    • Monitor and improve business service standards
  • 2

    Lesson 1

    • Monitor service standards

  • 3

    Lesson 2

    • Strategies for feedback and improvement
  • 4

    Lesson 3

    • Quality service resources
  • 5

    Lesson 4

    • Quality standards analysis and records
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 8

    The boring stuff

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