The Managing operational performance - with a planning focus credential covers the skills and knowledge required in understanding, planning, developing, applying and reviewing operational performance whilst planning to address the areas of concern identified in the planning stages requiring additional attention.

The Managing operational performance - with a planning focus comprises of 4 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 4

Course Award: Micro-Credential
Course Duration: 4 Hours
Course Complexity: Intermediate*

It comprises 8 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Strategies to apply in monitoring operational performance.
  • How to monitor and review systems in the workplace.
  • Identifying and addressing underperformance in the operational plans
  • Identifying the need and understanding the benefits and role of coaching and mentoring.
  • Reviewing and making variations to operational plans as needed.

Course curriculum

  • 1

    Managing operational performance – with a planning focus

    • Introduction – Managing operational performance – with a planning focus
  • 2

    Lesson 1

    • Monitoring operational performance
  • 3

    Lesson 2

    • Monitoring and Review systems
  • 4

    Lesson 3

    • Addressing underperformance in Operational Plans
  • 5

    Lesson 4

    • Why coaching and mentoring?
  • 6

    Lesson 5

    • Mentoring
  • 7

    Lesson 6

    • Coaching and mentoring terminology
  • 8

    Lesson 7

    • What is a budget?
  • 9

    Lesson 8

    • Reviews and variations to Operational Plans
  • 10

    Test your knowledge!

    • Instructions before taking the test

    • Test your Knowledge

    • Next steps
  • 11

    The Boring Stuff

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