The Managing reservations credential covers the skills and knowledge required when learning the requirements that need to be followed when making a reservation in ensuring that the records are correct and the correct service is provided. 

The Managing reservations comprises of 2 micro-credential stacked courses of learning, followed by completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 2

Course Award: Micro-Credential 

Course Duration: 4 Hours Course 

Complexity: Foundation

It comprises 7 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The importance of ensuring standards is adhered to when recording customer details.
  • Processes that are followed in completing reservations including payments and record management.
  • Data and statistics collected in identifying trends and areas of improvement. 




Course curriculum

  • 1

    Introduction

    • Managing reservations
  • 2

    Lesson 1

    • Record customer details
  • 3

    Lesson 2

    • CRS history and personalised service
  • 4

    Lesson 3

    • Complete reservations, payments and records
  • 5

    Lesson 4

    • Reservation data and financial status
  • 6

    Lesson 5

    • Amendments and cancellations
  • 7

    Lesson 6

    • Compile and share data and statistics
  • 8

    Lesson 7

    • Minimise waste
  • 9

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 10

    The boring stuff

    • Learning Vault Copyright Notice