The Improving under performance credential covers the skills and knowledge required in understanding the direct and indirect risks to an organisation of underperformance and your role in identifying, managing, and rectifying this through the implementation of policies and procedures.

The Improving under performance comprises of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 2

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Intermediate 

It comprises 3 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to identify and address underperformance. 
  • Implementing formal methods to rectify underperformance
  • How to use counselling and disciplinary action in managing underperformance.




Course curriculum

  • 1

    Introduction

    • Improving under performance
  • 2

    Lesson 1

    • Underperformance
  • 3

    Lesson 2

    • Formal methods to rectify underperformance
  • 4

    Lesson 3

    • Counselling ​and disciplinary action
  • 5

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 6

    The boring stuff

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