The Improving the HR function credential covers the skills and knowledge required in understanding the areas for review as an HR team member that requires an ongoing assessment to ensure that practices and documents align with the organisation and its organisational needs.

The Improving the HR function comprises of 4 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 4

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Advanced

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Practices to follow in the management of HR documentation 
  • Gaining client satisfaction reviews and using this to identify and address areas of concern 
  • Apply changes in HR service delivery as needed
  • Apply practices to review and amend HR processes as needed.




Course curriculum

  • 1

    Introduction

    • Improving the HR function
  • 2

    Lesson 1

    • Gather and store HR information
  • 3

    Lesson 2

    • Client satisfaction
  • 4

    Lesson 3

    • Amendments in HR service delivery
  • 5

    Lesson 4

    • HR change processes
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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