The Improving customer service standards credential covers the skills and knowledge that assist you in understanding the importance of your role, and how your knowledge and interaction have the potential to improve customer service standards.

The Improving customer service standards comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 3 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The use of Business and Product Information Management Systems to enhance your product knowledge and enhance the customer’s experience 
  • The impact of poor service on an organisation 
  • Development and implementation of practices to enhance the customer service experience.




Course curriculum

  • 1

    Introduction

    • Improving customer service standards
  • 2

    Lesson 1

    • Business and Product Information Management System (PIMS)
  • 3

    Lesson 2

    • The impact of poor service on the organisation
  • 4

    Lesson 3

    • Customer service improvement recommendations
  • 5

    Bibliography

    • Bibliography
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

    • Learning Vault Copyright Notice