The Improvement, reporting and processes credential covers the skills and knowledge to assist you in eliminating areas of operation that require attention so your organisation can improve efficiency and operate at its optimum.

The Improvement, reporting and processes comprises of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 2

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Advanced

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to review programs, systems, and processes for improvement purposes
  • How to analyse performance reports and variance from plans
  • How to identify and analyse trends and opportunities 
  • Best practices when seeking advice from specialists
  • Developing options that promote continuous improvement




Course curriculum

  • 1

    Introduction

    • Improvement, reporting and processes
  • 2

    Lesson 1

    • Review Programs, Systems and Processes
  • 3

    Lesson 2

    • Analysing Performance Reports and Variance From Plans
  • 4

    Lesson 3

    • Identifying & Analysing Trends and Opportunities, Seeking Advice From Specialists, Where Appropriate
  • 5

    Lesson 4

    • Developing Options for Continuous Improvement
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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