The Housekeeping service essentials credential covers the skills and knowledge required when learning the foundation skills associated in providing housekeeping services and the importance of this role.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

The Housekeeping service essentials comprises of 1 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Associated standards and expectations that need to be adhered to in housekeeping services.
  • Allocating tasks in housekeeping when working with time constraints and special requests.
  • Managing malfunctions as they arise and effective management of complaints. 




Course curriculum

  • 1

    Introduction

    • Housekeeping service essentials
  • 2

    Lesson 1

    • Service quality standards and security
  • 3

    Lesson 2

    • Special requests, timeframes and delays
  • 4

    Lesson 3

    • Set-up equipment, offer extras and info
  • 5

    Lesson 4

    • Use, malfunctions, collection and complaints
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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