The Helping different types of customers credential covers the skills and knowledge that assist you in developing practices as a foundation to assist you in delivering great customer service in each and every interaction, through a better understanding of your customers.

Helping different types of customers comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 3

Course Award: Micro-Credential 

Course Duration: 1 Hour Course 

Complexity: Foundation

It comprises 2 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Strategies to implement to prevent diversity and cultural misunderstandings
  • Practices when dealing with e enquiries, complaints, assistance, and feedback from customers.



Course curriculum

  • 1

    Introduction

    • Helping different types of customers
  • 2

    Lesson 1

    • Diversity and cultural misunderstandings
  • 3

    Lesson 2

    • ​Enquiries, complaints, assistance and feedback
  • 4

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 5

    The boring stuff

    • Learning Vault Copyright Notice