The Guest reservations credential covers the skills and knowledge required when learning the foundation skills and understanding of the role and responsibilities of a guest reservation agent.

The Guest reservations comprises of 2 micro-credential stacked courses of learning, followed by completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 2

Course Award: Micro-Credential 

Course Duration: 3 Hours Course 

Complexity: Foundation

It comprises 5 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The role of the front office in guest reservations.
  • Common terminology and practices followed in guest reservations.
  • How to determine room availability for the property using tools provided.
  • Communicating room availability and options available to customers.
  • The role of CRS and PMS in guest reservations.




Course curriculum

  • 1

    Introduction

    • Guest reservations
  • 2

    Lesson 1

    • Front office introduction
  • 3

    Lesson 2

    • Terminology
  • 4

    Lesson 3

    • Determine availability and advise customers
  • 5

    Lesson 4

    • Offer alternatives, waitlist and enquiries
  • 6

    Lesson 5

    • CRS and PMS
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 8

    The boring stuff

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