The Guest Services credential covers the skills and knowledge required when learning the foundation skills and understanding of the role and responsibilities of a front office team member. With a particular focus on the standards and procedures that are undertaken on guest’s arrival.

The Guest Services comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 3

Course Award: Micro-Credential 

Course Duration: 5 Hours Course 

Complexity: Foundation

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to communicate effectively and in a friendly manner with guests on arrival.
  • The accounting practices which occur in front office regarding guest’s arrival.
  • Importance of meeting guests requests and needs as they arise.




Course curriculum

  • 1

    Introduction

    • Guest Services
  • 2

    Lesson 1

    • Welcome guests, registration and keys
  • 3

    Lesson 2

    • Accounting procedures
  • 4

    Lesson 3

    • Arrival information and other services
  • 5

    Lesson 4

    • Manage changes, extensions and reporting
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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