The Front office essentials credential covers the skills and knowledge required when learning the foundation skills and understanding of the role and responsibilities of a front office team member.

The Front office essentials comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 3

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 3 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

 

  • Preparation that needs to take place in the reception area to be functional and efficient.
  • How to review and analyse arrival reports for room allocations.
  • Effective preparation and distribution of arrivals information.




Course curriculum

  • 1

    Introduction

    • Front office essentials
  • 2

    Lesson 1

    • Terminology
  • 3

    Lesson 2

    • Introduction to Front Office
  • 4

    Lesson 3

    • Prepare reception area and equipment
  • 5

    Lesson 4

    • Review arrival reports and allocate rooms
  • 6

    Lesson 5

    • Prepare and distribute arrivals information
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 8

    The boring stuff

    • Learning Vault Copyright Notice