The Farewelling guests and closing accounts credential covers the skills and knowledge required when learning the foundation skills and understanding of the role and responsibilities of a front office team member. With a particular focus on the standards and procedures that are undertaken on guests departure.

The Farewelling guests and closing accounts comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 4 Hours Course 

Complexity: Foundation


It comprises 7 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

•    Reviewing guests’ departures and generating accounts on departure.

•    Procedures that apply to express check out and group reservations.

•    Communicating account details with guests and the ability to answer queries relating to accounts as they arise.

•    Maintaining records and collecting data in preparing reports.



Course curriculum

  • 1

    Introduction

    • Farewelling guests and closing accounts
  • 2

    Lesson 1

    • Review departures and generate accounts
  • 3

    Lesson 2

    • Process express and group checkouts
  • 4

    Lesson 3

    • Explain accounts and process payments

  • 5

    Lesson 4

    • Recover keys, feedback and assist guests
  • 6

    Lesson 5

    • Prepare and update records
  • 7

    Lesson 6

    • Prepare and distribute reports
  • 8

    Lesson 7

    • CRS and PMS
  • 9

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 10

    The boring stuff

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