The F & B Team player credential covers the skills and knowledge required in understanding the skill set required to be an effective F & B Team player.

The F & B Team player credential comprises of 3 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 4 Hours Course 

Complexity: Foundation

In F & B orders and service, the learner has demonstrated understanding in:

It comprises 5 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:


•    Applying end of shift procedures 

•    The fundamentals of hygiene hazards and safety procedures 

•    How io effectively debrief, provide feedback and promote open communication.

•    How to evaluate and improve service quality





Course curriculum

  • 1

    Introduction

    • F & B Team player
  • 2

    Lesson 1

    • End of shift procedures
  • 3

    Lesson 2

    • Stock control requirements
  • 4

    Lesson 3

    • Hygiene hazards and safe procedures
  • 5

    Lesson 4

    • Debriefing, feedback and open communications
  • 6

    Lesson 5

    • Evaluate and improve service quality
  • 7

    Test your knowledge

    • Instructions before taking the test

    • Test your knowledge

    • Next steps
  • 8

    The boring stuff

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