The Engaging with customers! the credential covers the skills and knowledge that assist you in understanding the role and importance of positive engagement with customers to develop customer loyalty and gain information and understand your customers to meet their needs.

The Engaging with customers! comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 1 Hours Course 

Complexity: Foundation

It comprises 2 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The fundamentals of customer service 
  • The importance and principles of delivering effective customer service




Course curriculum

  • 1

    Introduction

    • Engaging with customers
  • 2

    Lesson 1

    • An introduction to customer service
  • 3

    Lesson 2

    • Principles of effective customer service
  • 4

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 5

    The boring stuff

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