The Emotional intelligence - the Four Domain Model credential covers the skills and knowledge required in understanding the importance of emotional intelligence and when used as a tool how this assists in understanding to use your emotions in a positive manner towards positive outcomes.

The Emotional intelligence - the Four Domain Model comprises of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 3

Course Award: Micro-Credential 

Course Duration: 4 Hours Course 

Complexity: Foundation

It comprises 8 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • What emotional awareness encompasses and its importance. 
  • The role of Self-Awareness, in the Four Domain Model
  • The role of Self-Management, in the Four Domain Model
  • The role of Social-Awareness, in the Four Domain Model
  • The role of Relationship Management, in the Four Domain Model
  • Strategies in applying cultural empathy as a leader




Course curriculum

  • 1

    Introduction

    • Emotional intelligence - the Four Domain Model
  • 2

    Lesson 1

    • Emotional Intelligence
  • 3

    Lesson 2

    • The Four Domain Model (Self-Awareness)
  • 4

    Lesson 3

    • The Four Domain Model (Self-Management)
  • 5

    Lesson 4

    • The Four Domain Model (Social Awareness)
  • 6

    Lesson 5

    • Being a Culturally Empathetic Leader
  • 7

    Lesson 6

    • Service Orientation
  • 8

    Lesson 7

    • The Four Domain Model (Relationship Management)
  • 9

    Lesson 8

    • The Four Domain Model (Relationship Management) Cont.
  • 10

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 11

    The boring stuff

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