The Customer service and communication credential cover the skills and knowledge that assist you in understanding the role and importance of positive engagement with customers to develop customer loyalty and gain information and understand your customers to meet their needs.

The Customer service and communication comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 3

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • The fundamentals of customer service 
  • The importance and principles of delivering effective customer service
  • The role of non-verbal communication and using this as a tool 
  • Developing and implementing practices that promote communication, listening and questioning.




Course curriculum

  • 1

    Introduction

    • Customer service and communication
  • 2

    Lesson 1

    • An introduction to customer service
  • 3

    Lesson 2

    • Principles of effective customer service
  • 4

    Lesson 3

    • Nonverbal communication
  • 5

    Lesson 4

    • Communication, listening and questioning
  • 6

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 7

    The boring stuff

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