Customer dissatisfaction and complaints
Course Series: 1 of 2 Course Award: Micro-Credential Course Duration: 2 Hours Course Complexity: Intermediate
Customer dissatisfaction and complaints credential covers the skills and knowledge that assist you in understanding and opportunities that arise when customers raise complaints. The advantages of implementing practices that promote a continuous cycle of improvement for your organisation.
The Customer dissatisfaction and complaints comprises of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.
Course Series: 1 of 2
Course Award: Micro-Credential
Course Duration: 2 Hours Course
Complexity: Intermediate
It comprises 5 lessons of learning, followed by a completion quiz to test your knowledge and understanding. By the end of this course, you will demonstrate understanding in:
Customer dissatisfaction and complaints
Welcome
Customer difficulties, problems and consequences
Recognise customer dissatisfaction and respond to complaints
Referring and reporting complex complaints
Effective communication skills
Instructions before taking the test
Next steps
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