Coordinate implementation of customer service strategies
Course Series: 1 of 1 Course Award: Micro-Credential Course Duration: 4 Hours Course Complexity: Intermediate
The Coordinate implementation of customer service strategies credential covers the skills and knowledge required to deliver a strong customer service strategy in the workplace. In particular, it assists you in developing a roadmap in setting employees, teams and employee’s responsibilities to achieving this.
The Coordinate implementation of customer service strategies comprises of 1 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.
Course Series: 1 of 1
Course Award: Micro-Credential
Course Duration: 4 Hours Course
Complexity: Intermediate
It comprises 8 lessons of learning, followed by a completion quiz to test your knowledge and understanding. By the end of this course, you will demonstrate understanding in:
Coordinate implementation of customer service strategies
Identify, assess and clarify customer service objectives
Identify and diagnose problems with service delivery
Improve customer service delivery
Recommendations for service
Consult on strategies for service objectives
Budget to action objectives and resolve complaints
Stakeholder satisfaction and changes to service objectives
Conclusions and recommendations for changes
Instructions before taking the test
Next steps
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