The Coordinate implementation of customer service strategies credential covers the skills and knowledge required to deliver a strong customer service strategy in the workplace. In particular, it assists you in developing a roadmap in setting employees, teams and employee’s responsibilities to achieving this.

The Coordinate implementation of customer service strategies comprises of 1 micro-credential stacked course of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 1 of 1

Course Award: Micro-Credential 

Course Duration: 4 Hours Course 

Complexity: Intermediate

It comprises 8 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • How to identify, assess and clarifying customer service objectives.
  • How to identify and address issues relating to service delivery 
  • Identifying and implementing practices to improve service delivery.
  • Developing and working with budgets that support action objectives and resolve complaints. 




Course curriculum

  • 1

    Introduction

    • Coordinate implementation of customer service strategies
  • 2

    Lesson 1

    • Identify, assess and clarify customer service objectives

  • 3

    Lesson 2

    • Identify and diagnose problems with service delivery
  • 4

    Lesson 3

    • Improve customer service delivery
  • 5

    Lesson 4

    • Recommendations for service
  • 6

    Lesson 5

    • Consult on strategies for service objectives
  • 7

    Lesson 6

    • Budget to action objectives and resolve complaints
  • 8

    Lesson 7

    • Stakeholder satisfaction and changes to service objectives
  • 9

    Lesson 8

    • Conclusions and recommendations for changes
  • 10

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 11

    The boring stuff

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