Caring for the customer credential covers the skills and knowledge that assist you in understanding and implementing the skills and strategies to be successful in a sales-oriented role.

Caring for the customer credential consists of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 2 of 2

Course Award: Micro-Credential 

Course Duration: 2 Hours Course 

Complexity: Foundation

It comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Importance of acknowledging, respecting, and understanding cultural diversity
  • Skills required to meet the needs of special need customers
  • The role and importance of Australian Consumer Law (ACL)




Course curriculum

  • 1

    Introduction

    • Caring for the customer
  • 2

    Lesson 1

    • Cultural diversity
  • 3

    Lesson 2

    • Special needs customers
  • 4

    Lesson 3

    • Stage 5 - Close the sale and Stage 6 - After sales follow-up
  • 5

    Lesson 4

    • Australian Consumer Law (ACL)
  • 6

    Lesson 5

    • The Australian Privacy Principles
  • 7

    Bibliography

    • Bibliography
  • 8

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 9

    The boring stuff

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