The Building professional networks ideas credential covers the skills and knowledge required in understanding how developing professional relationships can impact your career growth, and how this is achieved through long-term relationships and investing in your professional relationships.

The Building professional networks comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 3 Hours Course 

Complexity: Intermediate 

It comprises 6 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in: 

  • The role of the front office in guest reservations.
  • Common terminology and practices followed in guest reservations.
  • How to determine room availability for the property using tools provided.
  • Communicating room availability and options are available to customers.
  • The role of CRS and PMS in guest reservations. 




Course curriculum

  • 1

    Introduction

    • Building professional networks
  • 2

    Lesson 1

    • Build Professional Networks

  • 3

    Lesson 2

    • Benefits of Networking
  • 4

    Lesson 3

    • Analyse Issues and Take Action
  • 5

    Lesson 4

    • Guide and Support Colleagues
  • 6

    Lesson 5

    • Consultation for Reviews and Improvement
  • 7

    Lesson 6

    • Manage Underperformance
  • 8

    Test your knowledge

    • Instructions before taking the test

    • Next steps
  • 9

    The boring stuff

    • Learning Vault Copyright Notice