The Building perfect teams credential covers the skills and knowledge required in understanding the importance and the benefits of building a team, in particular, it highlights how to build trust, apply effective communication and embrace diversity in building a positive culture in the workforce for positive outcomes.

The Building perfect teams comprises of 3 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding.

Course Series: 3 of 3

Course Award: Micro-Credential 

Course Duration: 7 Hours Course 

Complexity: Foundation

It comprises 14 lessons of learning, followed by a completion quiz to test your knowledge and understanding.  By the end of this course, you will demonstrate understanding in:

  • Identifying and understanding your organisational missions and purpose.
  • Using performance management systems effectively 
  • The tools and practices used to evaluate performance. 
  • Strategies in understanding, addressing and minimising conflict
  • Implementing practices that promote the development of an effective and motivated team.
  • Implementing effective communication methods in building relationships.
  • Identifying and addressing diversity-related issues.




Course curriculum

  • 1

    Introduction

    • Building perfect teams

  • 2

    Lesson 1

    • Organisational Missions and Purpose

  • 3

    Lesson 2

    • Performance Management Systems

  • 4

    Lesson 3

    • Evaluating Performance

  • 5

    Lesson 4

    • Develop an Effective Team

  • 6

    Lesson 5

    • Develop an Effective Team Cont.

  • 7

    Lesson 6

    • Motivating Teams

  • 8

    Lesson 7

    • Conflict

  • 9

    Lesson 8

    • Addressing Conflict

  • 10

    Lesson 9

    • Impacts of Conflict

  • 11

    Lesson 10

    • Effective Communication & Building Relationships

  • 12

    Lesson 11

    • Supportive Communication

  • 13

    Lesson 12

    • Trust

  • 14

    Lesson 13

    • Diversity Management

  • 15

    Lesson 14

    • Diversity-Related Issues

  • 16

    Test your knowledge

    • Instructions before taking the test

    • Next steps

  • 17

    The boring stuff

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